Support

Start fast, manage your account, resolve issues, and reach the team when needed.

Quick start

Install the iOS app
Sign in with Apple
Grant microphone access and start voice requests

Common questions

What if sign-in fails?

Check that Apple authorization is active and your system time is correct. If the issue persists, force-close the app and try again.

What if playback stutters?

Switch to a stable network and rejoin the session. Degraded mode may be used on weak connections.

What if speech recognition feels inaccurate?

Speak near the microphone in a quieter environment and confirm microphone permissions are enabled.

How do I view or delete the preferences DJ has learned about me?

Go to Settings → Privacy & Memories in the app to view recorded preferences. You can selectively delete individual memories or clear all at once.

What if AI commentary is inaccurate or offensive?

We employ multi-layer content safety filtering. If issues occur, use the in-app report feature or email support@manymind.chat with screenshots. We review all reports within 48 hours.

Troubleshooting

No audio: check device volume, mute switch, and output route
Connection issue: switch network and retry, then restart the app if needed
No commentary: DJ may skip commentary to keep playback continuity
Microphone not responding: confirm both app and system microphone permissions are enabled, then try rejoining the session

Account & Data Management

You may delete your account and all associated data at any time. This action is irreversible — please proceed with care.

Open the app and go to Settings → Account
Tap Delete Account and confirm the action
Alternatively, email support@manymind.chat with the subject 'Account Deletion Request' and your registered email
All associated data will be permanently erased within 30 days of the request
You will receive a confirmation email once deletion is complete

Report AI-Generated Content

If you encounter inaccurate, offensive, or otherwise problematic AI commentary, please report it by long-pressing the relevant content in the app and selecting Report, or email support@manymind.chat with a screenshot and description. All reports are reviewed and addressed within 48 hours.

Response Time

We aim to respond to all support requests within 48 hours. Privacy-related data requests (access, correction, deletion) are processed within 30 days.

Contact support

Email support@manymind.chat with your device model, app version, and relevant screenshots. We respond within 48 hours.